5* Service

  • Cyrano Ltd have almost 20 years experience in the UK health and beauty industry.
  • We understand our customers, and have long term relationships with many.
  • We constantly strive to provide the best products and customer service.
  • If you have any issues with a product you have received, or a question about any of our services please do not hesitate to contact us.

Delivery

  • Standard Delivery takes 3-5 working days
  • Free standard delivery on orders over £25
  • Express Delivery takes 1-2 working days
  • Bulky items and lamps require delivery via a courier. Any smaller items also ordered will be included. This service also takes 1-2 working days.

Cancellations and Returns

  • You can return your purchase up to 14 days after the day of delivery.
  • Please return your purchase, in its original condition – unopened and in its original packaging.
  • We will refund you, excluding any postage / packaging costs within 30 days.

 


Terms and Conditions


Definitions:

  1. The website refers to www.cyranoltd.co.uk
  2. Us or we refers to Cyrano Ltd, the owners and operators of the website.
  1. About us

This website www.cyranoltd.co.uk is owned and operated by:

Cyrano Ltd.,

24 Finch Drive, Springwood Industrial Estate, Braintree, Essex CM7 2SF

VAT number 676764479 Registered in England 3546315

Email: sales@cyranoltd.co.uk Tel: 0808 108 7778

 

  1. Place an order with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.

2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.6 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

 

  1. How to place an order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 0808 108 7778.

3.2 Postage and packaging charges will be shown prior to you placing your order.

3.3 You will be required to pay for the goods in full at the time of ordering. Excluding any items purchased via Pay4Later.

3.4 We use secure payment facilities for online purchases. You can pay for your order via PayPal or Sage Pay.

3.5 Promotional prices only apply during the period stated.

3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate – unless otherwise stated.

3.7 Once your order has been placed, changes may not be possible or may incur additional charges or delays.

 

  1. Postage and Packaging

4.1 Goods will normally be dispatched from our warehouse within 1-2 working days and any estimated dispatch date is a an estimate, which can change without notice.

4.2 Standard delivery is sent via Royal Mail, and typically takes 1-3 working days.

4.3 Next Day Delivery and Courier are both sent via Interlink 24hr Express, which requires a signature upon delivery. This service is not available for delivery on a Saturday or Sunday.

4.4 Your order may arrive in more than one delivery.

4.5 We will deliver the goods to the premises you specify on your order. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

4.6 Disposal of packing materials is your responsibility.

4.7 After two-failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.

4.78If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

4.9 Please check the goods on delivery – any goods found to be missing or damaged should be notified to us within 48 hours.

4.10 If the goods are lost or damaged in transit, please let us know promptly.

4.11 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

4.12 Free delivery is available on retail orders where the goods cost more than £25.00 – excluding bulky products.

 

  1. Offers and Promotional Codes

5.1 If you have a promotional code, you need to enter this into the box on the ‘Checkout’ page. You can find this box towards the top of the page.

5.2 You must be registered with the website and logged in when placing your order, to receive this promotion.

5.3 Promotional codes can be used once only per customer as defined by their email address and/or credit card address and/or delivery address.

5.4 Only one promotional code can be used per transaction.

5.5 Offer cannot be used in conjunction with certain other website offers.

5.6 Promotional codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude delivery charges and gift vouchers/cards.

5.7 Please note that promotional codes also have an expiry date, after which they are not redeemable.

5.8 Promotional codes remain the property of Cyrano Ltd, are non-transferable and may not be reproduced in any form

5.9 We reserve the right to withdraw offers at any time.

5.10 All offers are subject to availability.

5.11 Availability while stocks last.

5.12 Cyrano Ltd reserves the right to limit certain offers to 1 order per customer as defined by their email address and/or credit card address and/or delivery address.

5.13 Offers are non-transferable.

 

  1. Cancellation and returns

6.1 This policy does not apply to goods ordered by businesses, which are exempt form the Distance Selling Regulations, or the following goods, which are exempt from the right to cancel.

6.2 You can return your purchase any time up to 14 days after the day of delivery. To do this, please e-mail or write to us. We are unable to do it over the phone.

6.3 You do not have to give any reason for returning your product/s. However, a brief explanation will help us to improve the service we offer to customers in the future.

6.4 If you do return your product/s, you must return them within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

6.5 If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

6.6 We will refund all monies paid to us by you excluding any postage / packaging within 30 days.

6.7 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

 

  1. Faulty Goods / Guarantee

7.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

7.2 All goods are covered by a manufacturer’s warranty – subject to the terms and conditions of that warranty.

7.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

7.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.

7.5 The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

7.6 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.

7.7 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

 

  1. Liability

8.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

8.2 We do not accept liability for any consequential loss of profit or indirect losses.

 

  1. Trade or Business Customers

The following conditions apply to orders placed by Trade or Business Customers.

9.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make cancellation and/or re-stocking charges.

9.2 Claims for missing or damaged items must be made within 2 days of delivery.

 


Website Disclaimer for: www.cyranoltd.co.uk


 

This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

 

  1. Use of Website

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

1.2 The copyright and other intellectual property rights in all material on this Website are owned by our licensors or us and must not be reproduced without our prior consent.

1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

 

  1. Visitor Conduct

2.1 With the exception of personally identifiable information, the use of which is covered under our 7. Security and privacy policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

 

  1. Site Uptime

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

 

  1. Links to and from other websites

4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

 

  1. Exclusion of Liability

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

 

  1. Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

 

  1. Security and Privacy policy

We have made every effort to ensure we protect your personal information. Here you will find information on how we protect your security and privacy, information on ordering with us and assurances about credit and debit details.

Our policy

We are committed to protecting the information we collect from you, which we use to enhance your experience of using the website and to provide you with the services you request from us.

We also outline the security measures we take to protect your details once you have given them to us. You can then make informed choices about the personal information you provide on this site.

When you buy goods and services from us we record your details to ensure that we can for example:

  • be certain that any orders you have placed can be processed to completion
  • contact you in emergencies, such as an urgent product recall
  • deal with any financial queries

This data will not be shared with any other business other than those identified in our terms and conditions.

If you cancel your registration you will no longer be able to shop online or receive e-mails from us. Any orders you have placed will be processed as normal.

Ordering online

Ordering online using your credit card details is just as safe as ordering goods over the telephone, if not more so. Furthermore, all credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on the website.

Cookies

A ‘cookie’ is a file in your web browser that enables us to recognise your computer when you visit the site.

The tool is used by many websites to help collect information, such as how many people visit and return to the site, what products are being bought, and to make certain parts of the site function properly.

Like other retailers we use ‘cookies’ to allow us to fill in our login fields with your email address, once you have registered. This is to enable customers to login to our site more quickly.

If you are using another person’s computer to login to our site (eg in an internet cafe or a colleagues computer at work) then it’s possible your e-mail address will display in the login field to a subsequent user of our site. We therefore advise customers to clear ‘cookies’ stored by the web browser when using another person’s machine in order to prevent this from happening. The option to do this is normally found within the Tools dropdown menu at the top of the browser window.

If you have “disabled” the cookies file in your browser, you may experience technical problems with some parts of the site (for example products you have placed in your basket may be lost.)

In the future, we may use cookies to personalise our web site, but we will let you know when that happens.